A little clarity
before we talk.

One discussion with your chosen doctor about one registered child’s health concern, through messages or a call on Telegram, Messenger or Viber.

It includes your explanation, relevant photos or test results, the doctor’s questions and advice. Multiple messages, or switching from messages to a call about the same concern, do not count as separate consultations.

Clarification of the advice is part of that consultation. A new concern, a new assessment because symptoms have changed, or another child’s concern counts separately. A consultation finishes when the doctor provides advice and next steps. Unanswered calls and messages do not count.

These are response commitments during service hours, not a promise that the consultation will be completed in that time. If the situation may be an emergency, seek immediate care.

Available only with an active 1-, 3- or 6-month subscription, subject to doctor availability. See your chosen doctor’s package for the additional fee.

The fee applies only if the doctor immediately answers your call and provides a consultation. The doctor confirms the charge before proceeding.

No fee for unanswered calls, a brief answer saying the doctor is unavailable, or delayed replies to messages sent during service hours. After-hours messages and missed calls do not carry the usual response commitments. After-hours availability is not guaranteed.

Included: remote consultation, explanation of existing test results and reports within the doctor’s specialty, child-health advice, follow-up guidance and recommended next steps, including when an in-person assessment is needed.

Not included: emergency care, continuous monitoring, prescriptions, physical examinations, procedures, laboratory tests or guaranteed hospital admission or priority access. Remote advice has limitations; the doctor may recommend an in-person examination.